Airplane Rental
Car Rental Satisfaction Restored by www.cheapfares.com
Monday, November 22nd, 2010
Travelers flying on cheap airplane tickets and staying at discount hotel rooms have become increasingly dissatisfied with car rental companies over the past two years who have instituted fees to offset declining revenue and cut costs by reducing staff and service, renting older cars, and deferring repairs since fewer people were traveling.
However a new survey of almost 12,000 renters by J.D. Power and Associates shows that customer satisfaction with car rental companies has returned to levels that existed prior to the economic downturn.
Every major car rental company achieved better customer satisfactions scores than last year. Enterprise Rent-A-Car earned the highest customer satisfaction rating for the seventh consecutive year. National Car Rental came in second, with Hertz ranked third.
The survey was based on customers who rented cars at airports in North America over the past 12 months ending in September. Six factors were used to measure overall customer satisfaction: costs and fees, reservation process, pick up process, vehicle rented, return process, and shuttle bus or van service.
The new higher renter satisfaction scores are likely the result of car rental companies adding staff over the past year to help improve service levels as well as adding newer and lower mileage cars to their fleets.
Six car rental companies had scores lower than the industry average: Advantage, Alamo, Avis, Budget, Dollar, and Thrifty.
www.cheapfares.com
Repeat Vacations Can Be Fun
Given the ready supply of cheap airplane tickets and cheap vacation packages, this is the time of the year when most winter vacations are reserved. Christmas and New Year’s getaways often tend to be repeats of past years, whether another trip to a ski resort or a city near family.
Returning to a favored vacation spot can be very enjoyable. People want a sure thing. Many travelers want to know where they are going, that it is someplace safe, and that they will enjoy their stay.
Repeat travelers are also important to the travel industry. This is especially true of hotels. A recent survey of spa hotels discovered that over three quarters of all guests were repeat visitors. Without returning guests many hotels would be forced to go out of business.
Repeat vacationers benefit in several ways, according to a University of North Carolina study:
* They are more likely to have a “satisfactory experience”
* The odds are that they will find “their kind of people” when they arrive.
* They tend to have an emotional attachment to the place.
* They are able to enjoy aspects of their destination they may have missed on a prior visit.
* Repeat guests often receive preferential treatment, whether it is an upgrade or a free appetizer with dinner.
Visitors who had fun last time are more likely to have fun next time.
Returning to a resort you have previously stayed can feel like coming home. Repeat guests know where everything is at the resort and are often aware of the good affordable local restaurants.
www.cheapfares.com
About the Author
Cheapfares.com employees enjoy sharing their travel points of view and information with others who might share similar interests.
|
|
Elvis Presley: Paradise, Hawaiian Style $9.98 Elvis and Hawaii go together like one of Graceland’s peanut-butter-and-banana sandwiches. To be honest, though, Paradise, Hawaiian Style finds the King looking puffier and sleepier than he did in the salad days of Blue Hawaii. Making matters worse is the song selection and the prominence of an allegedly adorable child actor–always a bad thing in an Elvis picture. Despite all that, there’s somethi… |
|
|
Airplanes & Rental Cars $7.90 … |
|
|
Airplanes and Rental Cars $4.45 … |
|
|
Airplane! $2.99 … |
|
|
Into The Blue $2.99 … |
|
|
Soul Plane $2.99 … |
|
|
Megatech Party Blimp, with Music, Lights and Stencils $89.99 The Megatech Personalized Party RC Blimp is that special item which will set your party apart from any other. At your next indoor event or party you could be controlling a 3-foot long, radio controlled helium blimp thats orbiting the festivities emblazoned with a personalized message from you – to your party guests. The 2-stick hand-held radio transmitter, with over 300 feet of range, is in comman… |
|
|
Travel Book: Better Deals, Greater Rewards $2.99 Now you can have all the important phone numbers in one place. This book is the ultimate resource for the major airline, rental car and hotel companies. Never be without this indispensible resource. You will have all the numbers you need even when you are away from a computer, outside a Wi-Fi® hotspot, or out of reach of a mobile internet network.Download a copy of this book to all of your electr… |
|
|
SKB 2SKB-4812WS ATA Standard Golf Travel Case $160.20 SKB ATA Deluxe Golf Travel Case 48″x12″ Durable NEW… |
|
|
PLANES TRAINS AUTO & SUMMER RENTAL & FOUL PLAY – PLANES TRAINS AUTO & SUMMER RENTAL & FOUL PLAY … |
